Jewellery Retail Technology
One connected platform for modern jewellery businesses.
Jhaveri takes a jewellery store digital: a branded online catalogue and customer app, day-to-day store operations, AI Studio to turn ordinary phone photos into studio-quality catalog images, and optional WhatsApp messaging for customer updates — built by Zephico, with each business's data kept private to it alone.
Some capabilities below are still being built out. Ask us what's live today for your use case.
What is Jhaveri?
Everything a jewellery store needs to go digital
Jhaveri is Zephico's platform for taking a jewellery business online — a branded catalogue, a customer app, day-to-day operations tooling and AI-generated product photography, without needing an in-house tech team.
Behind the scenes, each business runs in its own separated ("multi-tenant") workspace: your catalogue, staff access, customer relationships and data never mix with another business's, even though everyone runs on the same platform.
Who it's for
Built for jewellery businesses of every size
Independent jewellery retailers
A single store moving its catalogue, custom orders and customer relationships onto one connected system.
Jewellery chains
Multiple stores under one business, sharing catalogue and staff structure while each store keeps its own operations.
Jewellery brands
Brands building a direct digital presence and customer relationship, alongside or instead of a physical showroom.
Businesses launching branded digital catalogues
Retailers who want a customer-facing catalogue and app under their own name, without building it themselves.
Platform capabilities
What Jhaveri does
This is what Jhaveri is built to do. Rollout can vary by business — ask us what's live for your use case.
Catalogue & product management
Products, categories and collections, kept current across every connected storefront.
AI Studio
Turn an ordinary phone photo of a piece of jewellery into a studio-quality catalog image — no photography studio needed.
Jewellery attributes & product media
Purity, weight, stone and metal attributes alongside product photography.
E-commerce store
A mobile and web store customers can browse and buy from, under the business’s own brand.
Advance gold booking
Customers can book gold at today’s rate and pay later, locking in the price ahead of purchase.
Monthly gold saving scheme
Customers save toward a future purchase in fixed monthly instalments, tracked automatically through to redemption.
Seller application
The tools staff use day to day: catalogue updates, orders and customer conversations.
Staff access & permissions
Role-based access so staff see only the modules and data their role needs.
Customer relationship management
A record of customer enquiries, preferences and history a business can act on.
Orders & enquiries
Custom-order and enquiry tracking from first contact through fulfillment.
Store management
Configuration for a business’s stores, staff and operational settings.
Notifications
Order, scheme and service notifications sent through the channels a business enables.
Reporting & operational visibility
Visibility into catalogue, order and customer activity across the business.
Tenant-isolated business data
Each business’s catalogue, staff and customer data stays in its own workspace.
Optional WhatsApp Business Platform integration
A business can connect its own WhatsApp Business Account — see the dedicated section below.
WhatsApp communication
Customer messaging, on the business's own terms
- A jewellery business can connect its own eligible WhatsApp Business setup.
- The business keeps control of its own business identity and customer relationships.
- Jhaveri is built to support authorised communications such as order updates, scheme reminders, redemption notifications, catalogue sharing and customer-service conversations.
- Businesses remain responsible for customer consent and compliant messaging.
- Meta separately reviews business details, phone numbers, display names and message templates — Zephico does not control those decisions.
- Message availability and charges are subject to Meta's applicable terms and pricing.
Zephico does not guarantee Meta approval or message delivery. This integration is optional and is only "live" for a given business once that business has authorised and completed the connection through Meta's own process.
Privacy Policy Terms and Conditions Data Deletion
"WhatsApp" is a trademark of WhatsApp LLC. "Meta" is a trademark of Meta Platforms, Inc. Zephico and Jhaveri are not endorsed by or affiliated with Meta unless expressly stated otherwise.
Onboarding
How business onboarding works
- 1
The business creates or receives its Jhaveri workspace.
- 2
A business administrator configures company and store information.
- 3
Products, categories, staff permissions and customer workflows are configured.
- 4
The business optionally connects supported third-party services.
- 5
Where enabled, the business authorises its own WhatsApp Business setup through Meta’s supported onboarding flow — Zephico never sees or stores the business’s Meta OTP; phone verification happens entirely inside Meta’s process.
- 6
The business starts using its approved communication and operational features.
Privacy & tenant separation
Your business's data stays your business's data
- Each business workspace is logically separated from every other tenant.
- Access is controlled by roles and permissions.
- Staff see only the modules and information their role authorises.
- Connected business identifiers (including WhatsApp identifiers) are associated with the correct tenant.
- Privacy and deletion processes are documented publicly — see below.
Example use cases
Illustrative examples
These are examples of what the platform is designed to do, not a record of specific messages sent.
- Send an order-ready notification to a customer
- Book gold at today’s rate for a customer to pay off later
- Remind a customer about an upcoming monthly gold-savings instalment
- Confirm a gold-savings scheme redemption
- Respond to a catalogue enquiry
- Share authorised product information with a customer
- Let store staff manage products within their assigned permissions
FAQ
Common questions
What is Jhaveri?
Jhaveri is Zephico's platform for taking a jewellery business online — a branded catalogue and customer app, day-to-day operations tooling, AI Studio for product photography, and optional authorised WhatsApp communication.
Is Jhaveri intended only for jewellery businesses?
Yes. Jhaveri is purpose-built for jewellery retailers, chains and brands, not a general-purpose commerce platform.
Does each jewellery business get its own workspace?
Yes. Each business operates in its own logically separated ("multi-tenant") workspace, with its own catalogue, staff access and configuration.
What is AI Studio?
AI Studio turns an ordinary phone photo of a piece of jewellery into a studio-quality catalog image, so a business does not need a professional photography setup to build its catalogue.
Can customers book gold or save monthly toward a purchase?
Where a business enables it, yes — customers can book gold at a locked-in rate to pay off later, or save toward a future purchase through a monthly gold-savings scheme, with instalments and redemption tracked in Jhaveri.
Can a jewellery business use its own WhatsApp number?
Yes, where a business chooses to connect an eligible WhatsApp Business Account and phone number through Meta’s supported authorisation process.
Does Zephico own the seller’s WhatsApp Business Account?
No. The business owns and controls its own WhatsApp Business Account, phone number and customer relationships. Connecting Jhaveri does not transfer that ownership.
Does Jhaveri send messages without customer consent?
No. Businesses are responsible for obtaining the consent their messages require before sending them, and for complying with applicable messaging rules.
Is Zephico an official Meta or WhatsApp partner?
No. Zephico is not currently an official Meta Partner, WhatsApp Partner, Meta Tech Provider or Solution Partner. Jhaveri is designed to integrate with the WhatsApp Business Platform, which is a different thing from holding that status.
Who is responsible for message templates and opt-ins?
The jewellery business. It owns its message templates, its customers’ opt-ins, and compliance with WhatsApp’s messaging and commerce policies.
How can a user request deletion of their information?
See the Data Deletion Instructions page, which covers email requests and disconnecting a WhatsApp integration.
How can a jewellery business contact Zephico?
Through the contact form, or by booking a call — both linked from this page’s call-to-action buttons.
Build the digital operating layer for your jewellery business.
Tell us about your stores, your catalogue and what you want customers to experience. We'll come back with a plan.
Zephico Technologies Private Limited develops and operates Jhaveri. "WhatsApp" is a trademark of WhatsApp LLC and "Meta" is a trademark of Meta Platforms, Inc. Zephico and Jhaveri are not official Meta or WhatsApp partners and are not endorsed by or affiliated with Meta unless expressly stated otherwise.