User Data Deletion Instructions
- Effective:
- August 13, 2026
- Last updated:
- August 13, 2026
Users and authorised business administrators can request deletion of data associated with Zephico or Jhaveri. This page explains how — it does not repeat the full Privacy Policy, which covers what we collect and why.
Jhaveri does not yet have a self-serve, in-app deletion option — the methods below (email, or disconnecting a WhatsApp integration) are the current ways to request deletion. A direct in-app method will be added here once one ships.
1. Request deletion by email
Email info@zephico.com with the subject "Data Deletion Request – Jhaveri". Please include only:
- Full name
- Registered email address
- Registered phone number
- Business name, if applicable
- Jhaveri account or tenant identifier, if known
- Whether the request concerns an individual account, a business account, or a WhatsApp integration
- A general description of the information you want deleted
2. Disconnect Meta/WhatsApp
An authorised business administrator can disconnect the WhatsApp integration from Jhaveri, where that control has been implemented in the product. A few things to know:
- Disconnecting prevents further authorised access where technically applicable.
- Disconnecting is not the same as deleting all previously stored data — a separate deletion request may still be required.
- A business can also manage integrations and permissions directly through its own Meta Business settings.
- Removing Jhaveri's access does not delete the business's WhatsApp Business Account or phone number itself — those belong to the business, not to Zephico.
3. How the deletion process works
- Request received
- Identity or authority verified — we ask only for what's needed to confirm the request is legitimate, not excessive documentation
- Scope of the request confirmed
- Relevant data located
- Eligible data deleted or anonymised
- Confirmation sent to you
| Stage | Typical timing |
|---|---|
| Initial response to your request | within 5 business days |
| Standard deletion completion | within 30 days of a verified request |
| Removal from backups | up to 90 days |
4. What may be deleted
Depending on your request and applicable legal requirements, this can include:
- Profile and account information
- Contact information
- Stored preferences
- Uploaded content
- WhatsApp integration identifiers
- Message content stored by Jhaveri
- Message-status records
- Support information
- Associated application records
5. Possible exceptions
Some information may be retained where reasonably necessary for:
- Legal obligations
- Tax or accounting requirements
- Fraud and security prevention
- Dispute resolution
- Enforcement of agreements
- Establishing or defending legal claims
- Completing an active transaction you requested
- Backup-retention cycles — see the table above
Retained information stays protected and is not used for unrelated purposes.
6. Different kinds of requests
- Individual customer request — a person asking us to delete their own information.
- Jewellery business administrator request — a business asking to delete its account, catalogue or operational data.
- Staff account request — deletion of an individual staff member's access and associated records within a business account.
- WhatsApp integration deletion request — removal of WhatsApp-related identifiers and message data Jhaveri has stored.
If your information was collected by a jewellery business through Jhaveri (rather than directly by Zephico), we may forward or coordinate your request with that business, since it may control the underlying customer relationship. See Privacy Policy for more on how that works.
Deletion request panel
Recommended subject: Data Deletion Request – Jhaveri
Please include:
- Full name
- Registered email address and phone number
- Business name and Jhaveri account/tenant ID, if applicable
- Individual, business, or WhatsApp integration request
- What you want deleted
See Privacy Policy for what we collect and why, and how long we keep it.